The simple answer is that you received different sets of products and services. Nowhere is the saying “you get what you pay for” more true than in construction. The lowball guys can be scary to have in your home and their subs can be worse. Another reason is your are comparing “apples to oranges”. Even a detailed set of working drawings and specs may not be identified from one contractor to another. There are truly many ways to adhere to the building code without maintaining the best interest for the customer. We find that most customers are comfortable with true value. We are very confident in our competitiveness and encourage cost planning that best adds the value you deserve.

The timeline for you project’s completion will vary depending on the scale and complexity of your construction needs. We will work with you every step of the way to establish clear schedule expectations and a realistic timeline for completion.

Yes we do, 90% of our viewings are free of charge (exceptions do apply for certain inspections such as roof inspections, and electrical/gas investigations). Our friendly contact team will call to discuss your needs and schedule an appointment convenient with your schedule.

We provide accurate quotations which include the labour and supply of materials. We can also provide a quote for labour only if you wish to buy or source the materials yourself. Our estimators carefully work on each quote to ensure there are no overcharges. In case there are any additional unforeseen aspects which require extra costs, we will notify you immediately and we will not proceed with the job/charges until we receive your full cooperation and agreement.

Yes, if the modifications fit within the scope of the project. The request may require an additional fee and additional materials or time, but you will be notified of this before making the final approval of the modification. We are more than happy to accommodate any ideas/needs you might have. At HandyHumans we strive to give you the level of confidence and service that you deserve to complete your project in a timely manner.

Yes we do. We make every effort to minimize the mess and debris during and after construction or renovation. We strive to make things as least disruptive to our customers as possible so that you may enjoy the process and its rewards. We also provide a builders clean on completion of our projects.

We will keep you frequently updated of the status of your project. We have our competent and friendly customer service staff ready to answer to any questions during normal business hours. We have an Operations/General Superintendent who coordinates the employees, the material deliveries and the subcontractors to meet overall schedules. We also have a Field Coordinator who works alongside the team and the owners and who can meet the clients regularly, to go through the project’s progress, to make material selections, and to discuss any changes or questions from the Project Owner. We will make every effort to respond to any reasonable request you might have during the length of the project.

First we work closely with every customer to clearly define their end goal, based on their priorities and unique needs. We also take guidance from them regarding the type of finish and materials they like so we can provide the best option, tailored to any specific needs and tastes. Once this stage is completed, we thoroughly calculate the materials and quantities needed and consult with our trusteed suppliers for any other specifics that might come with a project. A detailed and customized estimate is developed and sent, which gives the client the accurate project cost. This is far superior to bidding on speculation (something that many other businesses choose to do).

We strive to always provide the best service to our customers and ensure their happiness. We take pride in the quality of our workmanship, our team’s experience and our overall customer-oriented business. However, there are some situations which are out of our control and can therefore affect your overall experience. If you find yourself unhappy with any aspect of our service, you can either emails us at [email protected] or call us on 020 3998 3388. We will do our best to rectify any inconvenience and ensure nothing similar happens in the future. We encourage you to submit any complaint as it helps us grow, improve and understand what our clients require from our business.

It can take anywhere from one day up to a week to generate a  quote, depending on the scope and length of the work. Generally, a quote is valid for a period of 3-4 months. However, sometimes quotes can be valid less than that if the markets are volatile or there are other aspects that can influence pricing (extra damage, more time/material requirements etc). Please make sure to discuss your concerns with one of our customer support specialist who can answer any question you might have regarding your project completion with HandyHumans.

A deposit serves as proof that you, the customer, are serious and committed to work with our company. The deposit also allows us to pay for the materials to start the agreed job. For works below £500 we require a full upfront payment. For anything over £500 we require a 50% deposit. On larger projects such as works over 50k, payments will be split in four stages: Demolition, Preparation, Installation and Decoration.

You have an issue you need us to look at? You can either submit your request here, call us on 020 3998 3388 or email us directly at [email protected]. One of our friendly customer service specialists will get back to you and book a free viewing for our next available slot. Once we see the job, we will be thoroughly working on a quote for you. As soon as the quote is accepted we can send you available dates for the actual work to take place. We always do our best to accommodate you and book viewings/jobs accordingly with your availability and schedule.